Terms & Conditions
All bookings, unless paid for at the time they were made, must be supported by a valid credit or debit card, in-date up to the end of the guest's stay. Guests' liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.
Reservations may be cancelled within 48 hours prior to 2pm on the day of arrival, excepting packages, groups and party bookings, discounted bookings and specials, which are all fully chargeable from the time they were made.
Rates quoted are based on check-in date and length of stay shown. Should you depart early prior to the departure date confirmed for any reason, hotels may impose an early departure fee.
Your reservations will be held until local hotel hold time. To hold the room beyond the local hotel hold time, a credit card guarantee of payment must be received at the hotel prior to designated hold time. Occupancy prior to check-in time on the date of the reservation cannot be confirmed unless the hotel has availability and payment for the previous night is received by the hotel prior to arrival either by credit card accepted by the hotel.
Rates confirmed are for the number of occupants listed in your confirmation, per room, per night. Tour and package rates vary according to the features of the specific package or program offered. The applicable charges for the packages confirmed are indicated in your confirmation details. Applicable taxes, service charges, and value added tax (VAT), if applicable, will be added to the hotel bill unless indicated as a package feature. The taxes, service charges and value added tax shown on your confirmation are those currently in effect. Taxes, service charges, etc. are subject to change without notice according to local law.
Should you need to cancel, please do so before the local hotel hold time to avoid cancellation fees. Cancellation of reservations for which payment was guaranteed or for which a deposit has been sent must reach the hotel by the local hotel hold time (before 14:00 hours/2:00pm) on the cancellation date indicated (48 hours prior to check-in) to avoid your credit card being charged or the forfeiture of your deposit. Please make a note of the cancellation date and time for your records in the event of questions regarding cancellation of guaranteed reservations. Any changes to the arrival date, departure date, or room type of this reservation is subject to the hotel's availability at the time the change is requested and may result in a possible rate change and/or service fee. If you need to make changes to your reservation call 01688 302012 or email firstname.lastname@example.org
We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity.
Damage to Hotel Property
We reserve the right to charge guests the cost of rectifying any damage caused by a deliberate, negligent or reckless act of a guest to the hotel's property or structure.
For short, individual bookings the hotel does not require deposits, but we may require 25 per cent non-refundable deposits for longer stays and for group and party bookings.
It is the hotel's policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests and staff to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by a member of staff or the owners, or if any inappropriate behaviour is brought to the attention of a member of staff or the owners, the hotel reserves the right, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotel's discretion, or guests may be asked to leave the hotel. This includes aggressive behaviour to Hotel staff and incitement to cause discord with other guests.
Lost / Damaged Property
Should any guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply, a copy of which is displayed in reception. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with 3 months of the guest's departure it will be disposed of by the hotel. We ask Guests to contact us as soon as they suspect they have left an item.
All bills must be settled in full on leaving. Cash in Sterling and credit cards that are acceptable to our machine. These are indicated on the door and reception; however the Hotel reserves the right to refuse any transaction type without out giving reason. Traveller's cheques and cheques are not accepted. All bills must be settled in full on leaving.
Any personal data you give us when making an enquiry or a booking with the Western Isles Hotel will be stored securely on our booking system for a reasonable period of time. We will not send any marketing information to you unless you have given permission. We will not pass on any information to any third parties unless it is a legal requirement to do so, or requested by you to do so.
We require a full address and landline telephone number to secure a booking, in some instances a mobile telephone number may be acceptable. Credit/ debit card or other payment details and special requirements such as those relating to any disability or medical condition disclosed to us will be deleted after a short period of time; these details will not be passed onto third parties unless requested by the person involved. For example if a Taxi Driver needs to know that a wheelchair user is to be conveyed.
We do not normally offer refunds, however your statutory rights are not affected.
Removal of Hotel Property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full new replacement amount of the missing item, including any carriage charges.
The Western Isles Hotel does not allow smoking in its premises. A fixed penalty fine of £200 may be made against any one breaking the law as stated on the entrances to the hotel. Ashtrays are provided to enable guests to smoke in the area outside the back bar and outside the main entrance door to the hotel.
Tampering with Fire Detection Systems and Fire Fighting Equipment
We reserve the right to take action against any guest found to have tampered/interfered with any fire detection equipment throughout the hotel. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel's discretion.
All vehicles are parked at the owners' risk. Should a problem occur with a vehicle in the hotel car park, the hotel cannot accept any liability. If a vehicle is left in the hotel car park for more than 8 hours after the guest has departed without the written consent of the hotel, the hotel reserves the right to remove the vehicle at the owners' expense. Nothing in these terms or conditions shall limit or restrict the guests' legal rights as a consumer. Advice concerning such rights may be obtained from a Citizens Advice Bureau.
Wi-Fi is provided free of charge in most areas of the Hotel. We do not guarantee that your equipment will connect in your room. Wi-Fi is subject to availability. Western Isles Hotel takes no responsibility for, and will not be liable for, Wi-Fi being unavailable due to technical issues beyond our control; no guarantee of any sort is given that Wi-Fi will be available. Anyone using Wi-Fi or OpenZone (pay as you go) does so on the understanding that they will not download pornographic images of any sort, criminal or terrorist information, or material covered by copyright. Users will also not submit defamatory information on any social network site using the Hotel's Wi-Fi network. Western Isles Hotel will not be held liable for any misuse of the Wi-Fi by its residents or guests.