Terms & Conditions
Please read our T&C's below, especially regarding the location of our rooms, our cancellation policy and parking. Our reservations team can be emailed at reservations@westernisleshotel.com should you require any additional information.
RESTAURANT
We would kindly ask that should you wish to dine with us it is advisable to book. Without a booking we cannot guarantee you a table. We serve from 6.00 pm to 9.00pm, you can book a table via our online reservation system, just click HERE
Our staff have been fully trained in providing service in a risk-free manner and are looking forward to taking care of you in the “new normal”. We will be servicing your room each day - however, if you do not wish us to enter your room during your stay, please advise us on check in.
Parking may be limited at times, especially during our busier times. However, please be advised that there is a car park by the harbour building on the Main Street where you can leave your vehicle, and which is free of charge.
We look forward to welcoming you here at Western Isles
Warmest regards
The Western Isles Hotel Team
Dinner, Bed and Breakfast deals
Food Allowances for dinner bed and breakfast deals is £25 per person, this is used against food orders only.
Your room will be allocated at the time of booking, however it may change, there is no guarentee you will get a specific room.
Bookings
All bookings, unless paid for at the time they were made, must be supported by a valid credit or debit card, in-date up to the end of the guests stay. Guests liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.
Cancellation Policy
Room reservations may be cancelled and any deposit monies taken are fully refundable if cancelled more than 30 days prior to arrival. If cancelled less than 30 days but more than 3 days prior to arrival, then 50% is refundable. Any notice of cancellation which is given 3 days or less prior to arrival is non-refundable.
This rule excludes packages, groups and party bookings, discounted bookings and specials, which are all fully chargeable from the time they were made.
If your travel is disrupted by ferry cancellation/disruption our cancellation policy still applies. We are unable to offer a refund so please ensure you have your own travel insurance.
Check-in/Check-out Policy
Rates quoted are based on check-in date and length of stay shown. Check in time is 4pm and check out is 11am. Should you depart early prior to the departure date confirmed for any reason, hotels may impose an early departure fee. In addition, should you require an earlier check in or later check out time, there is an additional £20.00 charge per room.
Arrival Time
Your reservations will be held until local hotel hold time. To hold the room beyond the local hotel hold time, a credit card guarantee of payment must be received at the hotel prior to designated hold time. Occupancy prior to check-in time on the date of the reservation cannot be confirmed unless the hotel has availability and payment for the previous night is received by the hotel prior to arrival either by credit card accepted by the hotel.
Please note any requests for twin beds must be made by 3pm on the date of arrival.
We would strongly advise planning your route and booking necessary ferries in advance to avoid disappointment. For travel guidance, please do not hesitate to contact us.
Vehicles/Parking/Bicycles
Parking may be limited at times, especially during our busier times. However, please be advised that there is a car park by the harbour building on the Main Street where you can leave your vehicle and which is free of charge.
All vehicles are parked at the owners risk. Should a problem occur with a vehicle in the hotel car park, the hotel cannot accept any liability. If a vehicle is left in the hotel car park for more than 8 hours after the guest has departed without the written consent of the hotel, the hotel reserves the right to remove the vehicle at the owner’s expense. Bicycles are not permitted inside the hotel - there is a bike shed available at the back of the hotel. Please ask at Reception. Nothing in these terms or conditions shall limit or restrict the guests’ legal rights as a consumer. Advice concerning such rights may be obtained from a Citizens Advice Bureau.
PETS
Well-behaved dogs are very welcome at the hotel and are just £12.50 per dog, per night. Maximum 2 dogs per guest.
LIFT
Please be advised that we have only 3 rooms that have lift access. If you require these rooms for lift aid, please get in touch with us directly for us to make sure you are accommodated for. Please be advised that all other rooms are located on 3 floors and DO NOT have a lift or a porter. With this in mind, please pack accordingly. If you require a room on a lower floor, please let us know as soon as possible and we will do our best to accommodate you.
Rate Rules/Restrictions
Rates confirmed are for the number of occupants listed in your confirmation, per room, per night. Tour and package rates vary according to the features of the specific package or program offered. The applicable charges for the packages confirmed are indicated in your confirmation details. Applicable taxes, service charges, and value added tax (VAT), if applicable, will be added to the hotel bill unless indicated as a package feature. The taxes, service charges and value added tax shown on your confirmation are those currently in effect. Taxes, service charges, etc. are subject to change without notice according to local law.
Revisions
Any changes to the arrival date, departure date, or room type of this reservation is subject to the hotels availability at the time the change is requested and may result in a possible rate change and/or service fee. If you need to make changes to your reservation call 01688 302012 or email reservations@westernisleshotel.com. We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity.
Damage to Hotel Property
We reserve the right to charge guests the cost of rectifying any damage caused by deliberate, negligent or reckless act of a guest to the hotels property or structure.
Keys
Any keys lost or damaged will result in a £50 charge. When leaving the hotel, please ensure you handover your key at reception.
Inappropriate Behaviour
It is the hotels policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests and staff to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by a member of staff or the owners, or if any inappropriate behaviour is brought to the attention of a member of staff or the owners, the hotel reserves the right, to act against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion, or guests may be asked to leave the hotel. This includes aggressive behaviour to hotel staff and incitement to cause discord with other guests.
Lost / Damaged Property
Should any guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply, a copy of which is displayed in reception. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with 3 months of the guest’s departure it will be disposed of by the hotel. We ask guests to contact us as soon as they suspect they have left an item.
Payment Terms
Full payment will be made 3 days prior to arrival in line with our cancellation policy. Cash in Sterling and credit cards that are acceptable to our machine. These are indicated on the door and reception; however, the hotel reserves the right to refuse any transaction type without out giving reason. Travellers’ cheques and cheques are not accepted. All bills must be settled in full on leaving.
Privacy Policy
Any personal data you give us when making an enquiry or a booking with the Western Isles Hotel will be stored securely on our booking system for a reasonable period of time. We will not send any marketing information to you unless you have given permission. We will not pass on any information to any third parties unless it is a legal requirement to do so or requested by you to do so.
We require a full address and landline telephone number to secure a booking, in some instances a mobile telephone number may be acceptable. Credit/ debit card or other payment details and special requirements such as those relating to any disability or medical condition disclosed to us will be deleted after a short period of time; these details will not be passed onto third parties unless requested by the person involved. For example, if a Taxi Driver needs to know that a wheelchair user is to be conveyed.
Refunds
We do not normally offer refunds, however your statutory rights are not affected.
Removal of Hotel Property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full new replacement amount of the missing item, including any carriage charges.
Linen Charge
Any damage that has been deemed irreversible to our linen will result in a charge to replace it. (Makeup and Pets for examples of causes of irreversible damage)
Charges are as follows:
Pillowcase - £5
Flat Sheet - £25
Towel - £25
Duvet Cover - £25
Hand Towel - £15
Smoking
The Western Isles Hotel does not allow smoking in its premises. A fixed penalty fine of £250 maybe made against anyone breaking the law as stated on the entrances to the hotel. Ashtrays are provided to enable guests to smoke in the area outside the back bar and outside the main entrance door to the hotel.
Tampering with Fire Detection Systems and Fire Fighting Equipment
We reserve the right to take action against any guest found to have tampered/interfered with any fire detection equipment throughout the hotel. Guests found to have tampered with any fire detection or firefighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally maybe asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotels discretion.
Wi-Fi
Wi-Fi is provided free of charge in most areas of the Hotel. We do not guarantee that your equipment will connect in your room. Wi-Fi is subject to availability. Western Isles Hotel takes no responsibility for and will not be liable for Wi-Fi being unavailable due to technical issues beyond our control; no guarantee of any sort is given that Wi-Fi will be available. Anyone using Wi-Fi or Open Zone (pay as you go) does so on the understanding that they will not download pornographic images of any sort, criminal or terrorist information, or material covered by copyright. Users will also not submit defamatory information on any social network site using the Hotels Wi-Fi network. Western Isles Hotel will not be held liable for any misuse of the Wi-Fi by its residents or guests.
CCTV
Please be advised that we have visual and audible CCTV throughout the hotel including the car park for the safety and protection of both staff and guests